Terms of Service

These Terms of Service ("Terms") are a legal agreement between Prebit, a company incorporated under the laws of India with its registered office at Najafgarh, South West Delhi ("Prebit", "Prebit Engage", "we", "us"), and the entity or individual creating an account ("you", "Merchant") to use the Prebit Engage platform (the "Service").

By creating an account, connecting a store, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Prebit Engage is an omnichannel marketing automation platform that connects to your e-commerce store (currently Shopify) to sync customer, product, order, and cart data, and to send marketing and transactional messages over WhatsApp, email, SMS, and RCS on your behalf, subject to consent rules you configure and the Acceptable Use Policy.

2. Accounts & eligibility

You must be at least 18 years old and authorized to bind the business you register on behalf of. You are responsible for all activity under your account and for keeping your credentials secure. Role-based access within your organization is your responsibility to configure correctly.

3. Your store connection & data

Connecting a commerce platform (e.g. Shopify) authorizes Prebit Engage to read and process your store's customer, product, order, and cart data solely to provide the Service. You represent that you have the legal right to share this data with Prebit Engage and that your own customer-facing privacy policy permits the processing described here. Prebit Engage acts as your data processor for this data — see the Data Processing Agreement.

4. Consent & messaging compliance

You, not Prebit Engage, are responsible for obtaining and maintaining valid marketing consent from your customers for each channel you message them on. Prebit Engage enforces consent checks technically before every send, but the underlying consent record's accuracy and legality is your obligation. WhatsApp sends are additionally subject to Meta's own commerce/messaging policies — see the WhatsApp Business Messaging Policy. Violating consent or channel-provider requirements may result in suspension under the Acceptable Use Policy.

5. Subscription plans, wallet, and billing

  • Your subscription plan (Growth / Scale / AI Omnichannel, or any successor plan) is billed monthly in advance via Razorpay, in INR, exclusive of applicable taxes, per the then-current Pricing page.
  • Each plan includes a bundled monthly usage allowance (emails, and where applicable AI voice credits/minutes). Usage beyond your plan's allowance is billed from your prepaid wallet at the rates published on the Pricing page at time of send.
  • WhatsApp conversation costs are billed to you directly by Meta, separately from your Prebit Engage subscription and wallet. Prebit Engage's own WhatsApp charge is limited to its platform fee.
  • Wallet funds are non-interest-bearing and, except where required by the Refund & Cancellation Policy or applicable law, are used solely to pay for usage on the Service.
  • We may change plan pricing or usage rates prospectively, with notice via the dashboard and/or email at least 30 days before the change takes effect for existing subscribers.

6. Cancellation & suspension

You may cancel your subscription at any time from your dashboard; cancellation takes effect at the end of your current billing cycle. We may suspend or terminate your account for breach of these Terms, the Acceptable Use Policy, non-payment, or where required by a messaging provider (Meta, email/SMS carriers) or law. See the Refund & Cancellation Policy for what happens to unused wallet balances.

7. Intellectual property

Prebit Engage and its licensors retain all rights in the Service, including the "Prebit Deliverability Engine™" and all other Prebit Engage branding. You retain all rights in your own store data, customer data, and content you upload (templates, images, copy).

8. Disclaimers

The Service is provided "as is." We do not guarantee specific deliverability, open, or conversion outcomes. We are not responsible for the availability or policies of third-party platforms we integrate with (Shopify, Meta/WhatsApp, email and SMS carriers, Razorpay).

9. Limitation of liability

To the maximum extent permitted by law, Prebit Engage's aggregate liability arising out of or relating to these Terms or the Service is limited to the amount you paid Prebit Engage (subscription fees plus wallet spend) in the 3 months preceding the claim. Prebit Engage is not liable for indirect, incidental, or consequential damages, including lost revenue or lost customers.

10. Indemnification

You agree to indemnify Prebit Engage against claims arising from your use of the Service in violation of these Terms, the Acceptable Use Policy, applicable law, or your misrepresentation of having valid customer consent.

11. Governing law & disputes

These Terms are governed by the laws of India. Courts at New Delhi have exclusive jurisdiction.

12. Changes to these Terms

We may update these Terms; material changes will be notified via the dashboard and/or email at least 15 days before taking effect. Continued use after that date constitutes acceptance.

13. Contact

Prebit, Najafgarh, South West Delhi — [email protected]